Inspection outcome: Standards met
Last inspection: 04/09/2024
Pharmacy context
The pharmacy is in the Nottinghamshire town of Carlton. Its main services include dispensing NHS prescriptions, selling over-the-counter medicines and providing NHS consultation services to people. These include the Pharmacy First service, New Medicine Service, Blood Pressure Check service and Contraception Service. The pharmacy also provides a seasonal flu vaccination service. And it dispenses some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks for providing its services. It keeps people’s confidential information secure. And it generally keeps its records as required by law. Pharmacy team members act appropriately when receiving feedback and managing concerns about the pharmacy. And they take the opportunity to escalate feedback when a situation requires this. Team members act with care to help keep vulnerable people safe. They regularly share learning following the mistakes they make during the dispensing process, and they apply timely changes to reduce the risk of similar mistakes occurring.
Principle 2. Staff
The pharmacy employs a team of suitably skilled and knowledgeable team members to provide its services. Pharmacy team members engage in regular learning relevant to their role. They take opportunities to share information with each other. And they feel empowered to provide feedback and raise concerns at work. They work together well and are supportive of each other. But they are under some recent workload pressures following the closure of another local pharmacy and changes to the business outside of their control.
Principle 3. Premises
The pharmacy is secure and suitably maintained. It provides a professional environment for delivering healthcare services. People visiting the pharmacy can speak to team members in confidence in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible for people. It obtains its medicines from reputable sources, and it stores them appropriately. Pharmacy team members complete a range of audit trails to support them in managing any queries they receive about the pharmacy’s services. They provide meaningful information to people when giving advice and supplying medicines to help people manage their medical conditions and take their medicines safely. And they make regular checks to ensure medicines are safe to supply to people.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. And its team members use the equipment and facilities appropriately to protect people’s confidential information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |