Peak Pharmacy (1035555)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with its services. It keeps people’s private information secure. It advertises how people can feedback about its services. And it responds appropriately when feedback is received. Pharmacy team members act openly and honestly by sharing information when mistakes happen during the dispensing process. And they make changes to their practice to improve patient safety. They understand how to recognise, and report concerns relating to vulnerable people. And they record the actions they take to help ensure the safety and wellbeing of these people. The pharmacy generally keeps all records it must by law. But some gaps in these records and time delays result in incomplete audit trails. This may make it more difficult for the pharmacy to resolve a query should one occur.

Principle 2. Staff

The pharmacy has enough skilled and knowledgeable people working to provide its services safely and effectively. And they complete regular learning relevant to their role. They are comfortable talking about their own mistakes and engage in regular conversations relating to patient safety and risk management. Pharmacy team members are confident in explaining how they could raise any concerns they may have. The pharmacy is good at listening to its team members. And it uses feedback from them to inform how it manages its services.

Principle 3. Premises

The pharmacy is clean and secure. And the premises provide a professional environment for delivering the pharmacy’s services. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.

Principle 4. Services, including medicines management

The pharmacy promotes its services well. And it makes its services accessible to all. Pharmacy team members work proactively with other healthcare professionals resulting in positive outcomes for people accessing the pharmacy’s services. The pharmacy identifies high-risk medicines to help make sure people taking these medicines have the support they need. It obtains its medicines from reputable sources. And it keeps its medicines safe and secure. The pharmacy has procedures to support the pharmacy team in delivering its services. But there are occasions when the team members work outside of these procedures when providing medicines in multi-compartment compliance packs. They show how they manage some of the risks on these occasions. But they are not always working in the safest and most effective way.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for providing its services. It monitors its equipment to help provide assurance that it is in safe working order. And pharmacy team members manage and use equipment in a way which protects people’s confidentiality.