Inspection outcome: Standards met
Last inspection: 10/04/2019
Pharmacy context
This is a busy community pharmacy located next door to a medical centre, not far from Derby city centre. Most people who use the pharmacy are registered at the medical centre next door. The pharmacy dispenses NHS prescriptions and provides other NHS funded services. The pharmacy team also dispenses medicines into weekly packs for people that can sometimes forget to take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy effectively manages the risks associated with the services to ensure people are kept safe. People can give feedback and make a complaint about the services. Members of the pharmacy team are clear about their responsibilities and follow written procedures to make sure they work safely. They record their mistakes so that they can learn from them. And they make changes to stop the same sort of mistakes from happening again.
Principle 2. Staff
The pharmacy provides services using a team with a range of skills and experience. The pharmacy staff levels and contingency plans mean that on occasions the team struggle with the workload.
The pharmacy team members work well together. They are comfortable about providing feedback to the pharmacist and are involved in improving the pharmacy’s services. But they do not have regular performance reviews. This could mean that gaps in their skills and knowledge are not identified and supported.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive healthcare. The pharmacy team uses a consultation room for services and if people want to have a conversation in private. But there is limited space for storage, so some items are stored on the floor. This could increase the risk of trips and falls.
Principle 4. Services, including medicines management
The pharmacy generally delivers its services safely and effectively. The pharmacy sources, stores and manages medicines appropriately. People receive the advice and support they need to help them use their medicines properly.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |