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Pharmacy inspections

Inspection reports and learning from inspections

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PCG Hub Pharmacy (9011575)

Inspection outcome: Standards met

Last inspection: 14/10/2021

Pharmacy context

This is a ‘hub’ pharmacy set in a basement of another pharmacy on a main road in Tooting. The pharmacy opens six days a week. And it dispenses whole packs of medicines to ‘spoke’ pharmacies in its group. People cannot visit this pharmacy in person. This inspection took place during the coronavirus (COVID-19) pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately manages its risks. And it has written procedures to help make sure its team works safely and monitors the service it delivers. Members of the pharmacy team know what they can and can’t do, what they’re responsible for and when they might seek help. They understand their role in protecting vulnerable people. And they keep people’s private information safe. The pharmacy acts on the feedback it receives to help it improve. It keeps the records it needs to by law. And it has appropriate insurance to protect people if things do go wrong.

Principle 2. Staff

Standards met

The pharmacy has enough people in its team to deliver safe and effective care. Members of the pharmacy team do the right training for their roles. They work well together and can make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.

Principle 3. Premises

Standards met

The pharmacy provides an adequate environment to deliver it services from. And its premises are clean and secure.

Principle 4. Services, including medicines management

Standards met

The pharmacy only offers a dispensing service to community pharmacies owned by the company that owns it. And people don’t visit the pharmacy in person. The pharmacy gets its medicines from reputable sources and it stores them appropriately and securely. And its working practices are generally safe and effective. Members of the pharmacy team carry out the checks they need to. And they mostly dispose of waste medicines properly too. So, they can make sure the pharmacy’s medicines are safe and fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to help protect people’s personal information.

Pharmacy details

Basement Floor
136 Mitcham Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards