Inspection outcome: Standards met
Last inspection: 18/11/2019
Pharmacy context
This is a pharmacy which offers a 'hub and spoke' service for other pharmacies in the group and also supplies medicines online. It supplies multi-compartment compliance packs to several other pharmacies in the group. These pharmacies then supply these packs to people who live in their own homes to help them manage their medicines. The pharmacy also supplies medicines in their original packs to care homes directly. The pharmacy holds a wholesale dealers licence and a Home Office license which allows it to supply some medicines to the care homes. It sells medicines online, and this includes pharmacy-only and General Sales List medicines. It receives nearly all of its prescriptions electronically and also dispenses against a small number of private prescriptions. And it offers a range of other services including Medicines Use Reviews, the New Medicine Service and seasonal influenza vaccinations.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It protects people’s personal information well and it regularly seeks feedback from people who use the pharmacy. It largely keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally. And team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. They are provided with some training to support their learning needs and maintain their knowledge and skills. They can raise any concerns or make suggestions and this means that they can help improve the systems in the pharmacy. The team members can take professional decisions to ensure people taking medicines are safe.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can contact the pharmacy and speak with the pharmacist in private.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them well. The pharmacy gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. People with a range of needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy largely has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |