Inspection outcome: Standards met
Last inspection: 28/03/2024
Pharmacy context
This is a community pharmacy on a high street in Blackheath. It provides NHS services such as dispensing and also seasonal flu vaccinations, the New Medicine Service, and the Pharmacy First Service. It supplies medicines in multi-compartment compliance packs to some people who need this additional support. It provides vitamin D supplements to pregnant people and new mothers under a local NHS scheme.
Inspection summary findings
Principle 1. Governance
On the whole, the pharmacy appropriately identifies and manages the risks associated with its services. People using the pharmacy can provide feedback or raise concerns, and their personal information is protected. Team members know what to do if they have concerns about the welfare of a vulnerable person. The pharmacy generally keeps the records it needs to by law. Team members record any dispensing mistakes to help make the pharmacy’s services safer.
Principle 2. Staff
The pharmacy has enough team members to provide its services. They do ongoing training to help keep their knowledge and skills up to date, and they feel comfortable about raising any concerns. Team members generally do the right accredited training for their roles, but the pharmacy does not always enrol them on the appropriate courses in a timely way.
Principle 3. Premises
The pharmacy’s premises are suitable for its services and they are kept secure. People can have a conversation with a team member in a private area. The premises are generally clean and tidy, but the pharmacy could do more to make sure that all areas are kept free from unnecessary clutter.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them well. It gets its medicines from reputable sources and generally manages them appropriately. Team members take the right action in response to drug alerts and recalls.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for its services and generally maintains it appropriately. It uses its equipment in a way which helps protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |