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Pharmacy inspections

Inspection reports and learning from inspections

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Paydens Ltd (1117805)

Inspection outcome: Standards met

Last inspection: 31/01/2024

Pharmacy context

This pharmacy is in the same building as a large medical centre in Surbiton, with four GP practices. It dispenses people’s prescriptions, sells over-the-counter medicines, and provides healthcare advice. It supplies some medicines in multi-compartment compliance packs for people who find it difficult to manage their medicines. It also has a delivery service for people who can’t easily get to the pharmacy themselves.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy provides its services in line with clear, up-to-date written procedures which are being followed by its team members. They work to professional standards, identifying and effectively managing the risks associated with the services they provide. They are clear about their responsibilities and know when to seek help. The pharmacy keeps adequate records of the mistakes that occur. But it doesn’t always record them as regularly as it should, so individual team members may miss some opportunities to learn from their mistakes. However, the pharmacy does review those mistakes and effectively shares its learnings among the team as a whole to help prevent them from happening again. The pharmacy manages and protects confidential information well and has suitable insurance in place to help protect people if things do go wrong.

Principle 2. Staff

Standards met

The pharmacy has sufficient staff to manage its workload safely, and they work well together as a team. The pharmacy regularly provides its team members with suitable training to help keep their knowledge up to date. More experienced team members effectively support new starters and those still in training. And they closely monitor their progress. Team members are aware of medicines that may be liable to misuse and know how to respond appropriately to requests for them. The pharmacy ensures its team members can easily make suggestions to improve safety and workflows where appropriate.

Principle 3. Premises

Standards met

The pharmacy’s premises provide a secure, clean and professional environment for people to receive its services. The pharmacy is well laid out with sufficient space for people to wait for their prescriptions. It has two suitably fitted out consultation rooms, one of which it uses regularly for some of its services and for sensitive conversations

Principle 4. Services, including medicines management

Standards met

The pharmacy provides its service in a safe and effective manner, and people with a range of needs can easily access them. It sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It manages its services well, keeping suitable records so that it can show who has done what and when. It identifies people supplied with high-risk medicines so that they can be given extra information they may need to help them take their medicines safely. But it doesn’t always keep a record of those conversations which may make it harder to show what was said if asked in the future. The pharmacy responds appropriately to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take

Principle 5. Equipment and facilities

Standards met

The pharmacy has the right equipment for the range of services it provides. It also has easy access to appropriate sources of information that it may need. It uses its facilities and equipment appropriately to keep people’s private information safe

Pharmacy details

Surbiton Health Centre
Ewell Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards