Inspection outcome: Standards met
Last inspection: 31/07/2024
Pharmacy context
The pharmacy is next to a surgery in a largely residential area in Gillingham town centre. It provides NHS dispensing services, the New Medicine Service, flu vaccinations, blood pressure checks and the Pharmacy First. It also uses patient group directions to supply chlamydia treatment and oral contraceptive medications. The pharmacy supplies medicines in multi-compartment compliance packs to a small number of people who live in their own homes and need this support. The pharmacy's opening hours have recently changed.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy appropriately identifies and manages the risks associated with its services to help provide them safely. It learns from mistakes that happen during the dispensing process to help make its services safer. The pharmacy largely keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally. People can provide feedback about the pharmacy’s services. And team members understand their role in protecting vulnerable people. The pharmacy has some measures to protect people’s personal information.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely. They do the right training for their roles. And they are provided with some ongoing training to help maintain their knowledge and skills. Team members can raise concerns to do with the pharmacy or other issues affecting people’s safety. Team members can make professional decisions to ensure people taking medicines are safe. These are not affected by the pharmacy’s targets.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them well. People with a range of needs can access the pharmacy’s services. And people who get their medicines in multi-compartment compliance packs receive all the information they need to take their medicines safely. The pharmacy gets its medicines from reputable suppliers and largely stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. The pharmacy highlights prescriptions for higher-risk medicines so there is an opportunity to speak with people when they collect these medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |