Inspection outcome: Standards met
Last inspection: 05/09/2022
Pharmacy context
The pharmacy is located in a shopping precinct in a largely residential area. It provides a range of services, including the New Medicine Service, blood pressure checks, stop smoking service and flu vaccination service (seasonal). And it receives most of its prescriptions electronically. It also provides medicines as part of the Community Pharmacist Consultation Service. And it supplies medications in multi-compartment compliance packs to a large number of people who live in their own homes to help them manage their medicines.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It learns from its mistakes that happen during the dispensing process to help make its services safer. And it largely keeps its records accurate. The pharmacy mostly protects people’s personal information. And team members can deal with any safeguarding concerns properly. The pharmacy ensures that people using the pharmacy know how to make a complaint or provide feedback.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. Team members can take professional decisions to ensure people taking medicines are safe. And these are not affected by the pharmacy’s targets. The team are provided with some ongoing training to support their learning needs and maintain their knowledge and skills. But the pharmacy could do more to ensure that team members are enrolled on relevant courses in a timely manner. Team members can raise any concerns or make suggestions.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. And overall, the pharmacy provides its services safely and manages them well. It gets its medicines from reputable suppliers and stores them properly. And it responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |