Parkview Pharmacy (1039595)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks to its services. It protects people’s confidential information. And, it keeps the records it must by law. Pharmacy team members know how to safeguard the welfare of children and vulnerable adults. They record and discuss mistakes that happen. And, they sometimes use this information to learn and reduce the risk of further errors. But, they don’t always discuss or record enough detail about why these mistakes happen. And, they don’t always make changes to respond to the risks identified. So, they may miss opportunities to improve. The pharmacy has up-to-date written procedures. And, most pharmacy team members follow them to complete the required tasks. But, new pharmacy team members don’t always read the procedures as soon as they start working in the pharmacy. So, they might not be clear about the safest and most effective ways to carry out their tasks.

Principle 2. Staff

Pharmacy team members are suitably qualified and have the right skills for their roles and the services they provide. They feel comfortable discussing their ideas and concerns about the pharmacy’s ways of working. Pharmacy team members undertake training. And, they reflect on their own performance, discussing any training needs with the pharmacist and other team members. They support each other to reach their goals. But not all team members complete their training in a timely way. Or have the opportunity to complete their training at work. This means they may miss opportunities to keep their knowledge and skills up to date.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. And, it has a room where people can speak to pharmacy team members privately. But, there is no hot running water in the toilet. So, it might be difficult for pharmacy team members to maintain proper hand hygiene.

Principle 4. Services, including medicines management

The pharmacy and its services are generally accessible to people. But, people who use wheelchairs may find it difficult to access the pharmacy premises. The pharmacy has systems in place to help provide its services safely and effectively. It stores, sources and manages its medicines safely. Pharmacy team members dispense medicines into devices to help people remember to take them correctly. And​ they provide these people with some information to help them identify their medicines. But the information they provide is not always accurate. Pharmacy team members take steps to identify people taking high-risk medicines. And they give these people advice to help them take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.