Inspection outcome: Standards met
Last inspection: 31/07/2019
Pharmacy context
The pharmacy is situated on one of the main roads out of Glenfield. Most of its activity is dispensing NHS prescriptions and giving advice about medicines over the counter. The pharmacy supplies some medicines in multi-compartment compliance packs to people who live in their own homes. Other services that the pharmacy provides includes substance misuse services, prescription deliveries to people’s homes, Medicines Use Reviews (MUR), New Medicine Service (NMS) checks, seasonal flu vaccinations under both NHS and private patient group directions (PGDs) and emergency hormonal contraception under an NHS PGD. The superintendent is one of two regular pharmacists.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages most of the risks associated with the provision of its services well. It manages people’s personal information adequately. The pharmacy team knows how to protect vulnerable people. It learns from its mistakes. But by not recording the near miss reviews it may be missing opportunities to further improve the safety and quality of its services.
Principle 2. Staff
The pharmacy’s team members manage the workload within the pharmacy adequately. Team members work well together. They are able to share ideas to improve how the pharmacy operates. And they can raise concerns if needed. The team members receive support in keeping their skills and knowledge up to date.
Principle 3. Premises
The pharmacy keeps its premises safe and maintained appropriately. The premises are secure from unauthorised access when closed.
Principle 4. Services, including medicines management
The pharmacy mainly provides its services safely. Its team members are helpful and supportive to the people who use the pharmacy. The pharmacy gets its medicines and medical devices from reputable sources. It generally stores them safely. And it takes the right actions if any medicines or devices are not safe to use to protect people’s health and wellbeing. Some people who receive higher-risk medicines or medicines in multi-compartment compliance packs may not always be getting all the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has access to the appropriate equipment and facilities to provide the services it offers. It largely maintains its equipment and facilities adequately.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |