Park Pharmacy (1040342)

Inspection summary findings

Principle 1. Governance

People who use the pharmacy are asked for their views. The pharmacy largely keeps the records it needs to so that medicines are supplied safely and legally. It generally protects people’s personal information appropriately. When things go wrong, the pharmacy team responds well. But the team members don’t record all the mistakes picked up during the dispensing process. So, they may be missing opportunities to learn.

Principle 2. Staff

The pharmacy has enough staff to provide its services. And they are given some ongoing training. This helps them to keep their knowledge and skills up to date. But they sometimes struggle to cope with the workload and tasks such as cleaning and regular audits.

Principle 3. Premises

The premises are generally suitable for the services the pharmacy provides. And they are kept secure. But there is limited space to store dispensed medicines and stock and the pharmacy could do more to keep all the areas clean and tidy.

Principle 4. Services, including medicines management

Overall, the pharmacy provides its services adequately. It obtains its medicines from reputable sources. And largely manages them appropriately so that they are safe for people to use. It takes the right action in response to safety alerts to make sure that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services. The pharmacy does not always store its medicines in appropriately labelled containers. And this could make it harder for the pharmacy to carry out date checks or respond to safety alerts.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the services it provides. But it could do more keep its medicine measures clean at all times.