Park Lane Pharmacy (1038558)

Inspection summary findings

Principle 1. Governance

The pharmacy suitably identifies and manages risks. It keeps people’s private information safe and maintains the records it needs to by law. Pharmacy team members are clear on their roles and responsibilities. They record their mistakes to help prevent the same thing from happening again and understand how to raise concerns to protect the wellbeing of vulnerable people.

Principle 2. Staff

The pharmacy team members work in an open culture and they can manage the current dispensing workload. Team members hold the appropriate qualifications for their roles and complete some ongoing training to help address any gaps in their knowledge.

Principle 3. Premises

The pharmacy is clean and properly maintained for the provision of healthcare. It has a consultation room to enable it to provide members of the public with access to an area for private conversations.

Principle 4. Services, including medicines management

The pharmacy sources, stores and manages its medicines appropriately. Its services are generally accessible and suitably managed so that people receive appropriate care. But it does not routinely identify people on high-risk medications. So, people may not always receive all of the information they need to take their medicines properly.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services. Equipment is suitably maintained and team members use it in a way that protects privacy.