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Pharmacy inspections

Inspection reports and learning from inspections

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Park Lane Pharmacy (1038558)

Inspection outcome: Standards met

Last inspection: 12/12/2019

Pharmacy context

The pharmacy is located within a small parade of shops in a residential area of Wednesbury and most people who use the pharmacy are from the local area. It dispenses prescriptions and sells a range of over-the-counter (OTC) medicines, as well as other household items. It supplies some medicines in multi-compartment compliance aid packs, to help make sure that people take their medicines correctly. The pharmacy offers several other NHS services including Medicines Use Reviews (MURs), health checks and a smoking cessation service. A popular minor ailments service is also available. As is a substance misuse treatment service and a needle exchange programme.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy suitably identifies and manages risks. It keeps people’s private information safe and maintains the records it needs to by law. Pharmacy team members are clear on their roles and responsibilities. They record their mistakes to help prevent the same thing from happening again and understand how to raise concerns to protect the wellbeing of vulnerable people.

Principle 2. Staff

Standards met

The pharmacy team members work in an open culture and they can manage the current dispensing workload. Team members hold the appropriate qualifications for their roles and complete some ongoing training to help address any gaps in their knowledge.

Principle 3. Premises

Standards met

The pharmacy is clean and properly maintained for the provision of healthcare. It has a consultation room to enable it to provide members of the public with access to an area for private conversations.

Principle 4. Services, including medicines management

Standards met

The pharmacy sources, stores and manages its medicines appropriately. Its services are generally accessible and suitably managed so that people receive appropriate care. But it does not routinely identify people on high-risk medications. So, people may not always receive all of the information they need to take their medicines properly.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services. Equipment is suitably maintained and team members use it in a way that protects privacy.

Pharmacy details

3 Park Lane

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards