Inspection outcome: Standards met
Last inspection: 02/10/2019
Pharmacy context
A family-run independent pharmacy located on a busy parade of shops in Harrow, London, serving a diverse community. The pharmacy dispenses NHS and private prescriptions, sells a range of over‐the‐counter medicines and provides health advice. The pharmacy also provides Medicines Use Reviews (MURs), New Medicines Service (NMS), multi-compartment compliance aids for patients in their own homes, a flu vaccination service and a delivery service.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately manages most of the risks associated with its services. The pharmacy keeps the records that it needs to, and the pharmacy’s team members understand how to protect vulnerable people and people’s personal information. But, the pharmacy does not record all of its mistakes. So it might miss opportunities to spot patterns and trends and so reduce the chances of the same things happening again.
Principle 2. Staff
The pharmacy team members have the right qualifications for the jobs they do. Team members work well together and they get ongoing training to keep their knowledge up to date. Team members can share information and raise concerns to keep the pharmacy safe.
Principle 3. Premises
The premises provide a professional environment for people to receive healthcare. The pharmacy has a private consultation room so that people can have confidential conversations.
Principle 4. Services, including medicines management
The pharmacy provides its services satisfactorily and ensures that they are accessible to most people. It ensures that people taking high-risk medicines are identified, and offered extra advice to help them take their medicines safely. The pharmacy sources, stores and supplies medicines safely. And it carries out checks to ensure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |