Oxshott Village Pharmacy (9011656)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately manages its risks. It has introduced new ways of working to help protect people against COVID-19. And it has written procedures to help make sure its team works safely. Members of the pharmacy team know what they can and can’t do, what they’re responsible for and when they might seek help. They review the safety of the services they deliver. They understand their role in protecting vulnerable people. And they generally keep people’s private information safe. People using the pharmacy can provide feedback to help improve its services. The pharmacy mostly keeps the records it needs to by law. And it has appropriate insurance to protect people if things do go wrong.

Principle 2. Staff

The pharmacy has enough team members to deliver safe and effective care. Members of the pharmacy team do the right training for their roles. They generally work well together and use their judgement to make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy’s services. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.

Principle 3. Premises

The pharmacy provides an adequate and secure environment to deliver it services from. And people can receive services in private when they need to. But its team don’t always have the space they need to work in when it’s busy.

Principle 4. Services, including medicines management

The pharmacy provides services that people can access easily. Its working practices are safe and effective. Its team members are helpful. And they make sure that people have the information they need. So, they can use their medicines safely. The pharmacy offers flu and travel vaccinations and keeps appropriate records to show that it has given the right vaccine to the right person. It gets its medicines from reputable sources. And it stores them appropriately and securely. Members of the pharmacy team generally dispose of people’s unwanted medicines properly. And they carry out the checks they need to. So, they can make sure the pharmacy’s medicines are safe and fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to protect people’s privacy. And its team makes sure the equipment it uses is clean.