Pharmacy context
This is an internet pharmacy in a business park outside Banbury. It dispenses NHS and private prescriptions and it offers services through its website https://www.oxfordonlinepharmacy.co.uk/ . People who use the pharmacy do not visit the premises in person. They can access a prescribing service which offers prescriptions for a range of conditions. The prescribing service is provided by doctors. The pharmacy mainly supplies medicines to people living in the United Kingdom (UK) and aged 18 years of age and over. It dispenses medicines on veterinary prescriptions under the cascade.
Inspection summary findings
Principle 1. Governance
The pharmacy is good at identifying and managing the risks involved in providing its services. It has suitable written instructions to help its team members to work safely and effectively. It continually audits its online services to effectively monitor and improve their safety and quality. Members of the team understand their roles and know what they are responsible for and when they might seek help. People who use the pharmacy can leave feedback to help it do things better. The pharmacy keeps the records it needs to by law to show how it supplies its services and medicines safely. The pharmacy team members keep people’s private information safe and they understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy’s team members work well together to manage their workload and deliver services with safe and effective care. They are suitably qualified or in training to have the appropriate skills for their roles. And the pharmacy is good at supporting them with their ongoing training to keep their knowledge and skills up to date. The pharmacy's team members feel able to provide feedback to improve the pharmacy's services. And they know how to raise a concern if they have one.
Principle 3. Premises
Overall the website displays relevant information to meet GPhC guidance for registered pharmacies providing services at a distance, including on the internet. But it also promotes a small number of products to be used outside the scope of their product licences. The pharmacy is clean, bright and secure and it provides a suitable environment to deliver its services. The premises are suitably equipped to protect the pharmacy's medicines stock and people’s private information when the business is closed.
Principle 4. Services, including medicines management
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely. And its team makes sure the equipment protects private information.
Pharmacy details
Unit 1B, Apollo Office Park
Ironstone Lane
Wroxton
Banbury
OX156AY
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.