Inspection outcome: Standards not all met
Last inspection: 29/09/2025
Since January 2025 our inspection reports are more concise and accessible - find out more about the changes
Improvement action plan
Pharmacy context
This is a community pharmacy in the area of Saltney in Chester, Cheshire. Its main activity is dispensing NHS prescriptions, some of which it delivers to people's homes. It also sells medicines over the counter and offers the NHS Pharmacy First service. It provides a substance misuse service and supplies some people’s medicines in multi-compartment compliance packs to help them take their medicines correctly.
This was a reinspection following an inspection in February 2025 where the pharmacy did not meet Standards 1.1 and 4.2. This reinspection focused on those Standards which had previously not been met and core Standards relating to patient safety. The pharmacy was issued with an Improvement Notice to support it in meeting Standards. Since the previous inspection, the pharmacy has complied with the Improvement Notice by ensuring its team members follow set procedures to ensure medicines are supplied to people in a timely manner. It has also ensured its team members have been appropriately trained to follow the procedures correctly. But there are other areas in the pharmacy requiring improvement in standards.
Inspection summary findings
Principle 1. Governance
Principle 2. Staff
Principle 3. Premises
Principle 4. Services, including medicines management
Principle 5. Equipment and facilities
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.