Pharmacy context
This is a community pharmacy located in the centre of the village of Overton. The pharmacy dispenses NHS and private prescriptions, sells a range of over‐the‐counter medicines, and provides health advice. The pharmacy also dispenses medicines in multi-compartment compliance aids (MDS trays or blister packs) for people who may have difficulty managing their medicines at home. They also provide a local delivery service, private blood testing and a flu vaccination service.
Inspection summary findings
Principle 1. Governance
The pharmacy team identifies and manages risks in the pharmacy satisfactorily. Team members record their mistakes and ensure they learn from them to reduce the likelihood of any recurrences. Team members are clear about their roles and responsibilities and work well together. The pharmacy keeps up‐to‐date records as they should do. The pharmacy keeps people’s private information safe and team members understand their role in protecting the safety of vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. It makes sure that its team members are completing appropriate training for the jobs they do. They can use their professional judgement to decide whether it is safe to deliver a service.
Principle 3. Premises
The pharmacy's premises are too small for it to safely deliver its services at their current level. Staff struggle with the lack of adequate space and this impacts the service they can deliver. The pharmacy does not adequately maintain the dispensary and it stores some of its stock in unhygienic conditions. This impacts the overall appearance of the pharmacy and may impact the quality of the medicines. Pharmacy team members are able to use a private room for sensitive conversations with people to protect their privacy.
Principle 4. Services, including medicines management
The pharmacy provides its services in an effective manner, and people with a range of needs can access them. The pharmacy sources medicines appropriately, but they are not stored in a logical organised fashion. This will mean there is a greater likelihood of mistakes being made or medicines being unsuitable for supply. Team members identify people taking high‐risk medicines so that they can be given any extra information they may need to take their medicines safely. The pharmacy responds satisfactorily to drug alerts or product recalls so that people only receive medicines or devices which are safe for them to take.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.