Overton & Pickup (1034984)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy manages most risks well. It keeps the records it needs to by law. And the pharmacy’s team members understand how to protect vulnerable people and people’s personal information. The pharmacy does not appear to record its mistakes consistently enough. This may make it harder for it to prevent the same things happening again, and to resolve queries arising in the future.

Principle 2. Staff

The pharmacy team are appropriately trained for their roles. But, team members don’t have formal training plans to keep their knowledge and skills up to date. This could affect how well they care for people and the advice they give. Team members work in a supportive environment where they feel able to raise concerns if needed.

Principle 3. Premises

The pharmacy is safe and clean, and suitable for delivery of its services. Pharmacy team members use a private room for sensitive conversations with people. The pharmacy is secure when closed.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people with different needs. Its team members source, store and generally manage medicines appropriately. They usually provide their services safely. But they do not always record the safety checks they make when people receive higher-risk medicines. This makes it difficult for them to show that they provide the appropriate advice when they supply these medicines. The pharmacy also does not always provide enough information with all supplies to ensure that people have all the information they may require about their medicines.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and facilities to provide its services safely. These are clean and fit for purpose. The pharmacy also works to keep people's private information safe.