Inspection outcome: Standards met
Last inspection: 11/07/2019
Pharmacy context
This is a neighbourhood pharmacy in a residential area of Swansea. It sells a range of over-the-counter medicines and dispenses NHS and private prescriptions. It provides dispensing services to a large number of local care home residents. It offers a wide range of services including emergency hormonal contraception, smoking cessation, treatment for minor ailments and a seasonal flu vaccination service by appointment for NHS and private patients. Substance misuse services are also available.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help make sure the team works safely. The pharmacy’s team members are good at recognising and reporting concerns about vulnerable people to help keep them safe. The pharmacy keeps the records it needs to by law. It asks people to give their views about the services it provides. And it keeps people’s private information safe. But its team members do not always record or review their mistakes. So they may miss some opportunities to learn from these.
Principle 2. Staff
The pharmacy has enough staff to manage its workload. They are properly trained for the jobs they do. And they feel comfortable speaking up about any concerns they have.
Principle 3. Premises
The pharmacy is clean, tidy and secure. It has enough space to allow safe working and its layout protects people’s privacy.
Principle 4. Services, including medicines management
The pharmacy provides services that are easy for people to access. If it can’t provide a service it directs people to somewhere that can help. The pharmacy’s working practices are generally safe and effective. And it generally manages medicines well. But it doesn’t always keep prescription forms with dispensed medicines. This means that the pharmacy’s team members may not always have all the information they need when handing out the medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services. The pharmacy’s team members use equipment and facilities in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |