Inspection outcome: Standards met
Last inspection: 24/06/2019
Pharmacy context
This community pharmacy is in Oundle’s town centre, close to a range of other shops and cafes. It has undergone a refit in recent months and a post office is now located within the pharmacy. The pharmacy’s main activity is dispensing NHS prescriptions. It also sells a range of medicines over the counter and provides home deliveries of medicines on one day per week. The pharmacy offers Medicines Use Review (MUR) and New Medicine Service (NMS) consultations. And it supplies medicines in multi-compartment compliance aids to a small number of people living at home.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with its services well. It has some written procedures which specify how tasks should be undertaken. And it has made changes to how it stores its medicines to reduce the possibility of mistakes. It generally keeps all the records that it needs to by law. It makes sure that people’s private information is protected. And the pharmacy has acted to protect vulnerable people where needed. It has recognised that it could do more to record mistakes that are spotted during the dispensing process, so the team members can use these to learn and improve its services.
Principle 2. Staff
The pharmacy has enough staff who have completed or who are completing the required accredited training to provide pharmacy services safely. And pharmacy professionals can act in the best interests of people. The team members receive some support to help keep their skills and knowledge up to date. But they don’t have formal training plans or performance reviews, so it may be harder to identify and support knowledge or skills gaps.
Principle 3. Premises
The premises present a very professional image to people visiting the pharmacy. And the refit has created a more organised workspace which should help to reduce risks during the dispensing process.
Principle 4. Services, including medicines management
The pharmacy generally provides its services safely. It gets its medicines from reputable sources and it makes sure that its medicines are safe to use. The pharmacist keeps local prescribers informed of problems sourcing medicines, so people’s care is not adversely affected. The pharmacy could do more to make sure that people who get higher-risk medicines have all the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. And it protects people’s information well.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |