Osbon Pharmacy (9010908)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages the risks associated with its services. The pharmacy records any mistakes it makes during the dispensing process. But not all members of the team are told when these are reviewed. This may mean that they are missing out on opportunities to learn and improve the pharmacy's services. The pharmacy largely keeps the records it needs to by law. And it protects people’s personal information. Team members know how to protect vulnerable people.

Principle 2. Staff

There are enough team members to provide the pharmacy services safely. But they do not always get time set aside for training time or receive feedback and coaching from a tutor. This may make it harder for them to keep their knowledge and skills up-to-date​.​

Principle 3. Premises

The pharmacy is maintained and secured properly. And it provides an environment that is suitable for its services.

Principle 4. Services, including medicines management

People with a range of needs can access the pharmacy’s services. The pharmacy generally provides its services safely. But team members are not all aware of what advice to give people taking some higher-risk medicines. This could mean that people might not get all the information they need to take their medicines safely. The pharmacy generally manages medicines well to make sure that they are safe for people to use. But it does not always remove expired medications from shelves promptly. This could increase the chance that people get medicines that are past their 'use-by' date. 

Principle 5. Equipment and facilities

The pharmacy generally has the equipment and facilities it needs to provide its services safely.