Inspection outcome: Standards met
Last inspection: 27/09/2024
Pharmacy context
This is a community pharmacy on a busy road in Southeast London. It provides NHS services such as dispensing, the New Medicine Service, the Pharmacy First service, and a locally commissioned vitamin D service. It supplies medicines in multi-compartment compliance packs to some people who need this additional support. And it delivers medicines to some people in their own homes. The pharmacy provides a travel vaccination service using patient group directions (PGDs). Since the last inspection, in February 2024 the pharmacy installed a small post office on the premises.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages the risks associated with its services. People using the pharmacy can provide feedback and raise concerns, and team members know how to protect the welfare of a vulnerable person. The pharmacy largely keeps the records it needs to by law. And on the whole, it protects people’s personal information well. Team members do not always record any dispensing mistakes, so they may be missing out on opportunities to learn and make the pharmacy’s services safer.
Principle 2. Staff
The pharmacy has enough staff to provide its services safely. Team members feel comfortable about raising any concerns, and they get some ongoing training to help them keep their knowledge and skills up to date. They generally do the right training for their roles, but the pharmacy does not always enrol its staff on the relevant courses in a timely way.
Principle 3. Premises
The premises provide a suitable and secure environment for the pharmacy to provide its services. People can have a conversation in a private area. The pharmacy is generally clean and tidy, but there is some clutter in the corridor leading to the consultation room.
Principle 4. Services, including medicines management
The pharmacy generally provides its services safely and they are accessible to people with different needs. It gets its medicines from reputable sources and largely stores them properly. Team members respond appropriately to safety alerts to help ensure that people get medicines and medical devices that are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services and maintains it appropriately.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |