Inspection outcome: Standards met
Last inspection: 22/05/2019
Pharmacy context
This Healthy Living Pharmacy (HLP) is located in a small parade of shops, a short walk away from the centre of Eastbourne. It dispenses NHS and private prescriptions, sells a range of over-the-counter medicines and provides health advice. The pharmacy offers flu vaccinations in the autumn and winter seasons, NHS Healthchecks and a home delivery service. It also dispenses some medicines in multi-compartment compliance aids (MDS trays or blister packs) for those who may have difficulty managing their medicines, and for some local care homes.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team are clear about their roles and responsibilities. They work to professional standards, identifying and managing most risks effectively. The pharmacy generally logs the mistakes it makes during the dispensing process. The pharmacist reviews them with the team so that they can learn from them and avoid problems being repeated. The pharmacy has written instructions to tell staff how to complete tasks safely, but they are due a review. The pharmacy keeps most of the records it needs to by law. But it doesn’t always record all of the details. The pharmacy generally manages and protects confidential information well, and it lets people know how their private information will be used.The team members understand how they can help to protect the welfare of vulnerable people. The pharmacy has adequate insurance in place to help protect people if things do go wrong.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Pharmacy team members are well-trained and have a good understanding of their roles and responsibilities. They can make suggestions to improve safety and workflows where appropriate.
Principle 3. Premises
The pharmacy generally provides a safe, secure and professional environment for people to receive its services.
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and generally manages medicines safely, and so makes sure that the medicines it supplies are safe for people to take. But sometimes it mixes up different batches of tablets in one box, which makes it difficult for team members to identify stock affected by drug recalls or safety alerts. The pharmacy takes steps to identify people supplied with high-risk medicines but it doesn’t record all of the details. So it may be missing opportunities to help ensure that people take their medicines safely. The pharmacy doesn’t currently have a hazardous waste bin to dispose of hazardous waste medicines and this may increase the risk to staff and the environment.
Principle 5. Equipment and facilities
The pharmacy has the right equipment for the range of services it provides, and it makes sure that it is properly maintained. The pharmacy generally keeps most people’s private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |