Pharmacy context
This distance selling pharmacy is in a small business centre in Mansfield Woodhouse, Nottinghamshire. It provides private prescribing and dispensing services to people through its website online-pharmacy4u.co.uk. It sells a range of healthcare products and medicines through its website. People can nominate the pharmacy to receive and dispense their NHS prescriptions. And it dispenses some medicines in multi-compartment compliance packs, designed to help people to take their medicines through its NHS service. The pharmacy premises are not accessible to members of the public.
Inspection summary findings
Principle 1. Governance
The pharmacy does not identify and manage all risks for the services it provides. It does not follow its own policies and risk assessments when supplying medicines online. And it does not engage in ongoing audit processes to support it in monitoring risk and identifying areas for continual improvement. The pharmacy uses technology to support it in identifying mistakes made during the dispensing process. But it does not record these mistakes to help share learning. The pharmacy clearly advertises how people can provide feedback about its services and it regularly responds to the feedback it receives. It keeps the records it needs to by law up to date and it protects people’s confidential information appropriately.
Principle 2. Staff
The pharmacy employs a small team of suitably skilled people to carry out its services. Pharmacy team members engage in learning relevant to their roles. They feel supported and able to feedback at work, and they know how to raise a concern.
Principle 3. Premises
The pharmacy is adequately
maintained, safe and secure. The pharmacy’s website provides relevant
information to people to support them in accessing the pharmacy’s services.
Principle 4. Services, including medicines management
The pharmacy does not manage all its services safely, including its private prescribing services. It does not always obtain the information it needs before prescribing medicines for some health conditions and treatments. It does not have a satisfactory process to share information with people's regular prescribers. And its systems do not have the necessary safeguards to make sure people receive over-the-counter medicines that are suitable for them to take. The pharmacy does not have adequate arrangements to dispose of medicine waste. It obtains its medicines from reputable sources, and it responds to concerns it receives about medicines appropriately to ensure they remain safe and fit to supply.
Principle 5. Equipment and facilities
The pharmacy has appropriate equipment available to provide its services. And its team members use the equipment in a way which protects people’s confidentiality.
Pharmacy details
Unit 2, Mansfield Woodhouse Station Gateway
Signal Way off Debdale Lane
Mansfield Woodhouse
Mansfield
NG199QH
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.