Omnicare Pharmacy (9011847)

Inspection summary findings

Principle 1. Governance

The pharmacy does not accurately maintain all records it must by law, so it cannot always show that it is operating safely and effectively. It has a complete set of written procedures that have been reviewed but team members have not read these so they may not carry out tasks consistently and safely. Pharmacy team members take some steps to learn from things that go wrong. But they do not review records of their mistakes. So, some learning opportunities may be missed. Team members keep people’s confidential information secure. And they have the knowledge they need to help protect vulnerable people.

Principle 2. Staff

The pharmacy has enough suitably skilled team members to manage its workload. It supports its team members to keep their knowledge and skills up to date. Team members understand how to raise a professional concern if required.

Principle 3. Premises

The pharmacy premises are suitable for the services provided and the pharmacy maintains them to a high standard. It has private consultation rooms and other suitable facilities where people can have confidential conversations with a pharmacy team member.

Principle 4. Services, including medicines management

The pharmacy provides a range of services to support people's health needs. It manages it services well and they are easily accessible to people. The pharmacy receives its medicines from reputable sources and stores them appropriately. The team carries out checks to help ensure the medicines are kept in good condition.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to support the safe delivery of its services. It maintains its equipment to ensure it remains fit for purpose and safe to use. And its team members use the equipment appropriately to protect people’s confidentiality.