Olive Pharmacy Ashbourne (1039645)

Inspection summary findings

Principle 1. Governance

The pharmacy has procedures to identify and manage risks to its services. And, pharmacy team members follow them to complete the required tasks. They complete a weekly audit of key governance and safety tasks. Pharmacy team members know how to safeguard the welfare of children and vulnerable adults. The pharmacy protects people’s confidential information. And, it keeps the records it must by law. Pharmacy team members record and discuss mistakes that happen. They use this information to learn and reduce the risk of further errors. And, they read about mistakes that happen elsewhere to improve their practice. But they don’t always discuss or record enough detail about why these mistakes happen. So, they may miss opportunities to improve.

Principle 2. Staff

Pharmacy team members are suitably qualified and have the right skills for their roles and the services they provide. The pharmacy provides access to comprehensive training materials. Pharmacy team members complete training regularly to improve their knowledge and skills. They reflect on their own performance, discussing any training needs with the pharmacist and other team members. And, they support each other to reach their learning goals. Pharmacy team members feel able to raise concerns and use their professional judgement.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. And, it has a room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy’s services are easily accessible to people, including people using wheelchairs. The pharmacy has systems in place to help provide its services safely and effectively. And, it uses technology to help reduce the risks of selecting the wrong medicine during dispensing. Pharmacy team members dispense medicines into devices to help people remember to take them correctly. And, they manage the risks associated with this service appropriately. The pharmacy sources and manages its medicines safely. But pharmacy team members don’t always store medicines tidily. Or, in their original containers. This may increase the risks of them making mistakes whilst dispensing.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.