Odedra Chemist (1029341)

Inspection summary findings

Principle 1. Governance

The pharmacy’s team members generally follow safe practices. They understand what they can and cannot do when there is no pharmacist present. They know how to keep people’s private information safe. And they make improvements to the way they work, so they can reduce risks and manage their workload better. But they don’t always record the reasons why mistakes have happened. So, they may be missing opportunities to learn from these events and identify ways to make their services better.

Principle 2. Staff

The pharmacy’s team members are suitably trained or are doing the right training for the roles they undertake. They can share ideas to improve how the pharmacy operates. And they can raise concerns if needed. They receive some support in keeping their skills and knowledge up to date. There are opportunities for the team to be more involved in learning from events such as near misses.

Principle 3. Premises

The pharmacy’s premises are safe, secure, and suitable for the services it provides. The pharmacy generally presents a professional image to people who use its services.

Principle 4. Services, including medicines management

Overall, the pharmacy’s services are undertaken safely and effectively. It gets consent from people for the services it provides to them. It takes the right action in response to medicine recalls and safety alerts to protect people’s health and well-being. And it gets its medicines from reputable sources and generally stores them and other stock safely. It could do more to make sure that people who receive some higher-risk medicines get all the advice they need.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services safely. It generally maintains its equipment appropriately, so it is safe to use.