Inspection outcome: Standards met
Last inspection: 18/09/2019
Pharmacy context
The pharmacy is the seaside town of Dovercourt in Essex. It transferred ownership in 2018 and has had a complete refit. The pharmacy dispenses NHS prescriptions. And it provides Medicines Use Reviews (MURs) and New Medicine Service (NMS) consultations. People can ask to have their blood pressure tested and the pharmacy offers a 24-hour blood pressure monitoring scheme. The pharmacy assembles medication into multi-compartment compliance packs for some people who need help managing their medicines. It delivers medication to people in their homes on five days a week. The pharmacy administers flu vaccinations during the winter season. The pharmacists are independent prescribers but are not actively practising in that capacity in the pharmacy.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It records and regularly reviews its mistakes and can show how the team learns and improves from these events. It keeps the records it needs to by law and its team members have clear roles and responsibilities. It asks the people who use the pharmacy for feedback. Team members know how to protect vulnerable people. And they keep people’s personal information safe.
Principle 2. Staff
The pharmacy has enough team members to manage its workload safely. They are appropriately trained or undergoing accredited training. They make suggestions to improve safety and workflows where appropriate. They are provided with feedback to identify any opportunities for development or learning. The pharmacy team members are actively involved in improving services and procedures in the pharmacy.
Principle 3. Premises
The pharmacy team keeps the pharmacy secure, clean and tidy. The pharmacist has an area to check prescriptions and this is kept clear to help reduce the risk of mistakes. People can have a conversation with a team member in a private area. The pharmacy has been refitted to a high standard.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and effectively. It gets its medicines from reputable suppliers and stores them properly. It makes sure that it safely dispenses multi-compartment compliance packs for people who need help managing their medicines. Team members take the right action if any medicines or devices need to be returned to the suppliers. This means that people get medicines and devices that are safe to use. Generally, people get the advice they need to take their medicines safely. But the pharmacy doesn't always ask about the monitoring that some people taking higher risk medicines get. And this could make it harder for the pharmacy to check that these people are getting regular tests.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for its services and it maintains it appropriately. It uses its equipment to help protect people's personal information.
Pharmacy details
Mitchell's Corner
10 Oakley Road
Dovercourt
HARWICH
CO124QZ
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |