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Pharmacy inspections

Inspection reports and learning from inspections

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Numan Operations Limited (9011408)

Inspection outcome: Standards met

Last inspection: 15/09/2023

Pharmacy context

The pharmacy is located in a business centre unit on the outskirts of Cardiff. It is associated with Numan, a CQC-registered online prescribing service owned by Vir Health Ltd. The pharmacy's only service is dispensing private prescriptions written by prescribers employed by the prescribing service. The pharmacy supplies prescription medicines for hair loss, erectile dysfunction, premature ejaculation, weight loss, low testosterone levels and sleep problems. People do not visit the pharmacy in person and medicines are sent by post or courier.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written procedures to help make sure the team works safely. And its team members record and review their mistakes so they can learn from them. The pharmacy keeps the records it needs to by law. Its team members understand how to keep people’s private information safe. And they receive training so that they know how to report concerns about vulnerable people to help keep them safe.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload. Pharmacy team members are properly trained for the jobs they do. And they feel comfortable speaking up about any concerns they have.

Principle 3. Premises

Standards met

The pharmacy is clean, tidy and secure. There is enough space to allow safe working. And the pharmacy layout has been designed to provide services effectively.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s working practices are safe and effective. The pharmacy gets its medicines from licensed suppliers and its team members carry out checks to make sure they are in an appropriate condition to supply.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide services. It makes sure that these are always safe and suitable for use.

Pharmacy details

Capital Business Park

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards