Inspection outcome: Standards met
Last inspection: 24/07/2019
Pharmacy context
This is an independent pharmacy, recently acquired by its current owners, located in North Harrow, London. The pharmacy dispenses NHS and private prescriptions, sells a range of over‐the‐counter medicines and provides health advice. The pharmacy also provides Medicines Use Reviews (MURs), New Medicines Service (NMS) and multi-compartment compliance (MDS) packs for patients in their own homes.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages most risks well. It keeps the records it needs to by law. And the pharmacy team members understand how to protect vulnerable people and people’s personal information. The pharmacy records the mistakes that it makes. But it doesn’t review them regularly as a team. So, it might miss opportunities to spot patterns and trends and so reduce its risks.
Principle 2. Staff
The pharmacy has enough staff to provide its services safely. Team members have access to training materials to ensure that they have the skills they need. Pharmacy team members feel able to make their own decisions and frequently use their professional judgement to help people.
Principle 3. Premises
The pharmacy’s premises are generally suitable for the provision of its services and they are secure when closed. Pharmacy team members use a private room for sensitive conversations with people to protect their privacy.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people with different needs. Its team members source, store and generally manage medicines appropriately and they usually provide their services safely. However, the team do not always record relevant safety checks when people receive higher-risk medicines. This makes it difficult for them to show that they provide the appropriate advice when they supply these medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |