North End Pharmacy (1041536)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately manages the risks associated with its services. And it largely keeps the records it needs to by law, so it can show that supplies are made safely and legally. Team members respond appropriately when mistakes happen during the dispensing process. People who use the pharmacy can provide feedback. Some team members know how to protect the welfare of vulnerable people. But not all team members have done safeguarding training, which could make it harder for them to know what to do if there are any concerns. 

Principle 2. Staff

There are enough staff to manage the pharmacy's workload and they feel comfortable about raising concerns. Team members have access to some ongoing training to help keep their knowledge and skills up to date. Team members generally do the right training for their roles, but the pharmacy should ensure that it registers them on an accredited course in a timely way.

Principle 3. Premises

The pharmacy is generally clean and tidy and provides a safe and appropriate environment for people to access its services. It has a consultation room for people to have private conversations. And the pharmacy is kept secure from unauthorised access.

Principle 4. Services, including medicines management

People can access the pharmacy’s services. The pharmacy has some systems in place for making sure that its services are organised. It orders its medicines from reputable sources and largely manages them properly. But it does not routinely highlight prescriptions for higher-risk medicines. So, it could be missing out on opportunities to provide additional information to people when they collect these medicines.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.