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Pharmacy inspections

Inspection reports and learning from inspections

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Norman Pharmacy (1034619)

Inspection outcome: Standards met

Last inspection: 17/12/2019

Pharmacy context

The pharmacy is situated amongst other retail shops, in a residential area of Liverpool. The pharmacy premises are accessible for people, with adequate space in the retail area. It has a consultation room available for private conversations. The pharmacy sells a range of over-the-counter medicines and dispenses private and NHS prescriptions. And it supplies medication in multi-compartment compliance aids for some people, to help them take the medicines at the right time.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written procedures to help make sure the team provide services effectively. But, they are past their date of review, so they may not always match the current ways of doing things. Members of the pharmacy team are clear about their roles and responsibilities. They know how to protect private information. And they record some things that go wrong so that they can learn from them. But they do not record or review all of their mistakes, so they may miss some opportunities to improve.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. The team members are comfortable about providing feedback to the pharmacist. But the lack of formal ongoing training could mean their skills and knowledge may not always be up to date.

Principle 3. Premises

Standards met

The pharmacy is clean and tidy. It is a suitable place to provide healthcare. And it has a consultation room so that people can have a conversation in private.

Principle 4. Services, including medicines management

Standards met

The pharmacy's services are easy to access. And it manages and provides them safely. The pharmacy team carries out some checks to make sure medicines are in good condition. But it does not always keep records so it can’t show that the checks have been done properly. And some medicines are past their expiry date which could cause errors to happen.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide services safely. I​t is used in a way that protects privacy. And electrical equipment is regularly tested to make sure it is safe.

Pharmacy details

155-157 Walton Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards