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Pharmacy inspections

Inspection reports and learning from inspections

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Norbury Pharmacy

Inspection outcome: Standards met

Last inspection: 27/01/2020

Pharmacy context

A community pharmacy set amongst some retail shops on a main road in Norbury. The pharmacy opens five days a week. And most people who use it live nearby. The pharmacy sells a range of over-the-counter (OTC) medicines. And it dispenses prescriptions too.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written procedures to help make sure its team works safely. It adequately monitors the safety of its services. It has appropriate insurance to protect people if things do go wrong. It mostly keeps all the records it needs to by law. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They identify and manage risks appropriately. And they try to stop mistakes happening. They understand their role in protecting vulnerable people. And they keep people’s private information safe.

Principle 2. Staff

Standards met

The pharmacy has just enough suitably trained people in its team. Members of the pharmacy team keep their skills and knowledge up to date. So, they can deliver safe and effective care. They use their judgement to make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.

Principle 3. Premises

Standards met

The pharmacy provides an adequate and secure environment for people to receive healthcare. It has a room where people can have conversations with members of the pharmacy team.

Principle 4. Services, including medicines management

Standards met

The pharmacy tries to help people access its services. Its working practices are generally safe and effective. And its team makes sure people have the information they need to take their medicines safely. The pharmacy gets its medicines from reputable sources and it stores them appropriately and securely. Members of the pharmacy team mostly carry out the checks they need to. So, they can make sure the pharmacy’s medicines are fit for purpose. And they generally dispose of people’s waste medicines properly.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and the facilities it needs to provide its services safely. And its team makes sure the equipment it uses is clean.

Pharmacy details

1351 London Road
LONDON
SW164BE
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards