Inspection outcome: Standards met
Last inspection: 05/08/2022
Pharmacy context
This is a community pharmacy in the village of Newtongrange in the town of Dalkeith. The pharmacy sells over-the-counter medicines, dispenses NHS and private prescriptions. And it delivers medicines for some people to their homes. The pharmacy supplies some people with their medicines in multi-compartment compliance packs to help them take their medicines. It provides a substance misuse service and the NHS Pharmacy First service.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages the risks with the services it provides to people. Team members appropriately keep the records they need to by law, and they keep people’s private information safe. They know what to do to help vulnerable people. Team members discuss dispensing mistakes but they don't regularly record them to help them learn and reduce the risk of similar mistakes happening.
Principle 2. Staff
The pharmacy team members have the skills to provide the pharmacy’s services. And they support each other to complete the workload. Team members feel comfortable in raising professional concerns and giving feedback to senior management. And they complete ongoing learning, but sometimes in their own time.
Principle 3. Premises
The pharmacy's premises are mainly clean and they are secure and hygienic. They are suitable for the services the pharmacy provides for people, with ample space for the team to store medicines. The pharmacy has a suitable consultation room where people can have private conversations.
Principle 4. Services, including medicines management
Overall, the pharmacy makes its services accessible for people. And it has processes in place for team members to follow to ensure it manages and delivers its services safely. The pharmacy gets its medicines from recognised sources, and it completes checks of its medicines to make sure they are in date. But these processes are not fully robust. So some medicines on the pharmacy shelves may not be fit to use.
Principle 5. Equipment and facilities
The pharmacy has the appropriately maintained equipment that it needs to provide its services. And it uses its equipment appropriately to help protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |