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Pharmacy inspections

Inspection reports and learning from inspections

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Newton Pharmacy (1117965)

Inspection outcome: Standards met

Last inspection: 19/08/2020

Pharmacy context

This busy community pharmacy is located in a residential area and most people who use the pharmacy are from the local area. The pharmacy dispenses NHS prescriptions and it sells a range of over-the-counter medicines. It supplies a large number of medicines in multi-compartment compliance aid packs to help people take their medicines at the right time. The inspection was undertaken during the Covid 19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

Members of the pharmacy team work to professional standards. They record their mistakes so that they can learn from them and act to help stop the same sort of mistakes from happening again. The team understands how it can help to protect the welfare of vulnerable people and it keeps people's private information safe. But team members have not confirmed their understanding of the pharmacy’s written procedures, so they may not always work effectively or fully understand their roles and responsibilities. The team generally keep the records required by law, but some details are missing, which could make it harder to understand what has happened if queries arise.

Principle 2. Staff

Standards met

The pharmacy team members complete training for the jobs they do. They are comfortable providing feedback to their manager and they receive informal feedback about their own performance. Ongoing training is not structured or recorded, so they might not always identify gaps in their knowledge.

Principle 3. Premises

Standards met

The premises are clean and provide a safe, secure and professional environment for people to receive healthcare services.

Principle 4. Services, including medicines management

Standards met

The pharmacy offers a range of healthcare services, most of which are generally well managed and easy for people to access. It gets its medicines from licensed suppliers and the team carries out some checks to ensure medicines are in suitable condition to supply. But the pharmacy could improve the way it stores and manage some of its medicines. ​

Principle 5. Equipment and facilities

Standards met

Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe and use it in a way that protects privacy.


Pharmacy details

132-138 Talbot Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards