Inspection outcome: Standards met
Last inspection: 19/08/2020
Pharmacy context
This busy community pharmacy is located in a residential area and most people who use the pharmacy are from the local area. The pharmacy dispenses NHS prescriptions and it sells a range of over-the-counter medicines. It supplies a large number of medicines in multi-compartment compliance aid packs to help people take their medicines at the right time. The inspection was undertaken during the Covid 19 pandemic.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team work to professional standards. They record their mistakes so that they can learn from them and act to help stop the same sort of mistakes from happening again. The team understands how it can help to protect the welfare of vulnerable people and it keeps people's private information safe. But team members have not confirmed their understanding of the pharmacy’s written procedures, so they may not always work effectively or fully understand their roles and responsibilities. The team generally keep the records required by law, but some details are missing, which could make it harder to understand what has happened if queries arise.
Principle 2. Staff
The pharmacy team members complete training for the jobs they do. They are comfortable providing feedback to their manager and they receive informal feedback about their own performance. Ongoing training is not structured or recorded, so they might not always identify gaps in their knowledge.
Principle 3. Premises
Principle 4. Services, including medicines management
The pharmacy offers a range of healthcare services, most of which are generally well managed and easy for people to access. It gets its medicines from licensed suppliers and the team carries out some checks to ensure medicines are in suitable condition to supply. But the pharmacy could improve the way it stores and manage some of its medicines.
Principle 5. Equipment and facilities
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |