Inspection outcome: Standards met
Last inspection: 30/11/2023
Pharmacy context
This is a community
pharmacy that is situated in a parade of shops in Durham. Most of its activity
is dispensing NHS prescriptions and selling medicines over the counter. The
pharmacy supplies medicines in multi-compartment compliance packs to some people
who need support taking their medicines correctly. Other services that the
pharmacy provides are the Community Pharmacist Consultation Service, seasonal
flu vaccinations and the New Medicines Service.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies the
risks associated with its services and manages them appropriately. The pharmacy
team members follow written procedures and know their role in safeguarding the
wellbeing of vulnerable people. They largely keep records in line with their
legal requirements. When a dispensing mistake happens, team members respond
well and discuss any learnings. The pharmacy team appropriately protects
people’s personal information.
Principle 2. Staff
The pharmacy has enough suitably
skilled team members to effectively manage the workload. And they feel
comfortable about raising any concerns and making suggestions to improve the
way they work. The pharmacy adequately supports its team members who are
undertaking training.
Principle 3. Premises
The pharmacy generally
keeps its premises clean and tidy. And it is large enough to support the level
of workload that the pharmacy processes. People who need to have a private
conversation can do so in a suitable consultation room.
Principle 4. Services, including medicines management
The pharmacy obtains its
medicines from licensed sources and stores them appropriately. It highlights
higher-risk medicines to team members to help them provide people with
additional information about these medicines. And it takes the right action if
medicines or devices are not safe to use. But it does not make a record of the
actions taken so it may be difficult to resolve queries. It delivers medicines
to some people in their own homes effectively and safely.
Principle 5. Equipment and facilities
The pharmacy has all the
necessary equipment that it needs to provide its services. And it uses its
equipment in a way which helps protect people's personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |