Inspection outcome: Standards met
Last inspection: 18/08/2020
Pharmacy context
The pharmacy is located on a busy high street surrounded by residential premises. It is opposite a surgery and the people who use the pharmacy are mainly older people. The pharmacy receives around 80% of its prescriptions electronically and it offers Medicines Use Reviews. It supplies medication in multi‐compartment compliance packs to some people who live in their own homes to help them manage their medicines. The pharmacy also provides Post Office services. The inspection was carried out during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
Overall, pharmacy identifies and manages the risks associated with its services adequately. It protects people’s personal information and people can provide feedback about the pharmacy. And team members understand their role in protecting vulnerable people. The pharmacy largely keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally. But it doesn’t always complete the responsible pharmacist record or make entries in some other records in a timely manner. And this means that these records could be less reliable if there was a query.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. Team members are comfortable about raising concerns to do with the pharmacy or other issues affecting people’s safety. They have done the right accredited training for their roles. But they are not always provided with regular ongoing training. This could make it harder for them to keep their skills and knowledge up to date.
Principle 3. Premises
The premises provide a secure and clean environment for the pharmacy's services.
Principle 4. Services, including medicines management
The pharmacy generally manages its services well. And people with a range of needs can access them. It gets its medicines from reputable suppliers and largely stores them properly. It responds appropriately to drug alerts and product recalls. The pharmacy doesn't always highlight prescriptions for higher‐risk medicines. And this may mean that it misses opportunities to speak with people when they collect these medicines.
Principle 5. Equipment and facilities
The pharmacy had the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |