Newington Pharmacy (1091624)

Inspection summary findings

Principle 1. Governance

The pharmacy team identifies and manages the risks associated with its services. The team members have training and guidance to respond to safeguarding concerns. So, they can help protect the welfare of children and vulnerable adults. The pharmacy team members respond appropriately when errors happen. They take the action needed to help prevent similar mistakes happening again. But they don’t fully record all their errors. So, the team may miss opportunities to help identify patterns and reduce mistakes. People using the pharmacy can raise concerns and provide feedback. The pharmacy has written procedures that the team follows. But the team members do not sign to say they have read the procedures. So, the pharmacy cannot evidence that the team members understand ​the correct procedures.

Principle 2. Staff

The pharmacy has a large team with the qualifications and skills to support the pharmacy’s services. The team members support each other in their day-to-day work. The pharmacy encourages the team members to share their experience and ideas on how to improve the efficient delivery of services. The team members identify improvements to the delivery of pharmacy services. And they introduce processes to improve their efficiency and safety in the way they work. The pharmacy provides the team members with opportunities to develop their knowledge and skills. And it gives team members regular feedback on their performance.

Principle 3. Premises

The pharmacy premises are​ clean, secure and suitable for the services provided. And it has good arrangements for people to receive their medicines in private and have confidential conversations with the team.

Principle 4. Services, including medicines management

The pharmacy team provides services that support people's health needs. The team members manage the pharmacy services well. They identify issues that affect the safe delivery of services. And they act to address them. The team members use technology to help make services more efficient. And they assemble compliance packs in a controlled environment to avoid distraction. The pharmacy team members keep records of prescription requests and deliveries made to people. So, they can deal with any queries effectively. The pharmacy obtains its medicines from reputable sources. And it stores and manages medicines appropriately.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services. And the team mostly uses the pharmacy’s facilities and equipment in a way to protect people’s private information.