Inspection outcome: Standards met
Last inspection: 04/10/2022
Pharmacy context
The pharmacy is close to Willesden Green Underground Station in northwest London. The area is mixed residential and commercial. It dispenses NHS and private prescriptions, sells over‐the‐counter medicines and provides health advice. The pharmacy dispenses medicines in multi‐compartment compliance aids for people who have difficulty managing their medicines. Services include prescription delivery, supervised consumption, needle exchange, seasonal flu vaccination, community pharmacy consultation service, sale of health food and homeopathic remedies, new medicines and discharge medicines services.
,
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy’s working practices are safe and effective. It has satisfactory procedures in place to identify and manage risks and make sure its team members work safely. But these are due for review and may not reflect current best practice. The pharmacy team members do not always record mistakes they make so they may be missing opportunities to learn and prevent the same mistakes happening again. The pharmacy generally keeps the records it needs to by law. Members of the pharmacy team protect people’s private information, and they are appropriately trained in how to safeguard the welfare of vulnerable people.
Principle 2. Staff
The pharmacy’s team members work well together to manage their workload and deliver services safely. The pharmacy supports them in completing appropriate training and they understand their roles and responsibilities. They are comfortable about providing feedback on how the pharmacy could improve its services.
Principle 3. Premises
The pharmacy is clean, bright, secure and suitable for the provision of healthcare services. The pharmacy prevents people accessing its premises when it is closed so its medicines stock is safe and people's private information is protected.
Principle 4. Services, including medicines management
The pharmacy’s working practices are safe and effective. It displays information about the services it offers. People with different needs can easily access them. The pharmacy obtains its medicines from reputable suppliers and stores them securely at the right temperature, so they are safe to use. The pharmacy team members identify people using high-risk medicines and make sure they use their medicines safely. Team members know what to do in response to alerts and product recalls and return any medicines or devices to the suppliers.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |