New Town Pharmacy (1091880)

Inspection summary findings

Principle 1. Governance

The pharmacy team members follow processes for all services to ensure that they are safe. They record mistakes to learn from them. And they make changes to avoid the same mistake happening again. The pharmacy keeps all the records that it needs to by law and keeps people’s information safe.

Principle 2. Staff

The pharmacy has enough trained or training team members. They have access to training material to ensure that they have the skills they need. The pharmacy gives them time to do this training. Pharmacy team members make decisions and use their professional judgement to help people. Team members can share information and raise concerns to keep the pharmacy safe. They make suggestions to improve services and discuss incidents. They learn from them to avoid the same thing happening again.

Principle 3. Premises

The pharmacy is safe and clean, and suitable for its services. Pharmacy team members use a private room for some conversations with people. People cannot overhear private conversations. The pharmacy is secure when closed.

Principle 4. Services, including medicines management

The pharmacy helps people to ensure they can all use its services. It considers introducing services that people might want. The pharmacy team provides safe services. Team members give people information to help them use their medicines. They provide extra written information to people with high risk medicines. The pharmacy gets medicines from reliable sources and stores them properly.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.