Inspection outcome: Standards met
Last inspection: 17/10/2019
Pharmacy context
This is a community pharmacy in a building shared with a post office and a newsagent, on a parade of shops in the village of New Mill, Holmfirth. The pharmacy sells over-the-counter medicines and dispenses NHS prescriptions. It also dispenses private prescriptions. The pharmacy team offers advice to people about minor illnesses and long-term conditions. And it offers services including medicines use reviews (MURs), the NHS New Medicines Service (NMS) and the NHS urgent supply service. It supplies medicines to people in multi-compartmental compliance packs and delivers medicines to people's homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has up-to-date written procedures to help the team protect the safety and wellbeing of people who access its services. It keeps the records it must have by law. And it keeps people's private information secure. The pharmacy uses surveys to receive feedback from people who use the pharmacy, to help improve its services. The pharmacy team members have appropriate tools available to help them safeguard the welfare of vulnerable adults and children. They discuss and learn from near miss errors and dispensing incidents. And they take steps to make sure errors are not repeated.
Principle 2. Staff
The pharmacy has a small team. The team members work well together to manage their workload and ensure people receive a good service. The pharmacy supports the team member who is in training for their dispensing qualification. It achieves this by providing a structured programme and protected time to complete training regularly. The team members talk openly and honestly and can make suggestions to improve the pharmacy’s services.
Principle 3. Premises
The pharmacy is kept secure and is well maintained. The premises are suitable for the services the pharmacy provides. It has a small sound-proofed room where people can have private conversations with the pharmacist.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. The pharmacy engages with people using the pharmacy and the local community to promote its services. The team members take steps to identify people taking high-risk medicines. And, they provide these people with appropriate advice to help them take these medicines safely. The pharmacy provides medicines to some people in multi-compartmental compliance packs to help them take them correctly. And it appropriately manages the risks associated with the service. The pharmacy sources its medicines from licenced suppliers. And it stores and manages its medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy’s equipment is clean and suitable for the services it provides. The pharmacy uses its equipment appropriately to protect people’s confidentiality.
Pharmacy details
Inside New Mill Post Office
6 Huddersfield Road
New Mill
HOLMFIRTH
HD97JU
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |