Inspection outcome: Standards met
Last inspection: 16/08/2023
Pharmacy context
This community pharmacy is in the North Yorkshire village of New Marske. Its main services include dispensing NHS prescriptions and selling over-the-counter medicines. It provides medicines to people residing in care homes. And it supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. The pharmacy delivers some medicines to people’s homes. And it provides other NHS services which are helpful for people, such as advice and access to medicine through a local minor ailments scheme.
Inspection summary findings
Principle 1. Governance
The pharmacy acts adequately to identify and manage risks associated with providing its services. It keeps people’s confidential information secure, and it mostly keeps the records it needs to by law. Its team members know how to respond to feedback about the pharmacy or its services. They work well within their own roles, and they act openly and honestly by recording and discussing their mistakes. They understand how to recognise, and report safeguarding concerns to help keep vulnerable people safe.
Principle 2. Staff
The pharmacy employs an enthusiastic team of people who work together well to deliver its services. Pharmacy team members engage in regular conversations to help manage workload and minimise risk. And they understand how to raise concerns at work.
Principle 3. Premises
The pharmacy is secure and maintained to an appropriate standard. It offers a suitable environment for delivering its services. People using the pharmacy can speak with a member of the pharmacy team in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy’s services are readily accessible to people. It obtains its medicines from licensed sources. And it mostly stores its stock medicines safely and securely. Overall, the pharmacy team members work effectively to manage the pharmacy’s services. They take regular opportunities to engage people in conversations about their health and the medicines they are taking. But they do not always provide information leaflets when supplying medicines to support people in taking their medicines safely.
Principle 5. Equipment and facilities
The pharmacy the appropriately maintained equipment it needs for providing its services. And its team members use the equipment in a way which protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |