Inspection outcome: Standards met
Last inspection: 13/02/2020
Pharmacy context
The pharmacy is in Nelson town centre. And it is open for 100 hours over seven days a week. Pharmacy team members dispense NHS prescriptions and sell a range of over-the-counter medicines. They offer services including medicines use reviews (MURs) and the NHS New Medicines Service (NMS). They supply medicines to people in multi-compartment compliance packs. And they deliver medicines to people’s homes. The pharmacy provides a substance misuse service, including supervised consumption and needle exchange.
Inspection summary findings
Principle 1. Governance
The pharmacy has procedures to identify and manage risks to its most of its services. And pharmacy team members generally follow the pharmacy’s written procedures to complete the required tasks. The pharmacy protects people’s confidential information. And it keeps the records it must by law. Pharmacy team members know how to help safeguard the welfare of children and vulnerable adults. They discuss mistakes that happen when dispensing. And they sometimes make changes to help reduce the risks. But they don’t always record their mistakes. And they don’t always ensure their changes are embedded long-term. So, they may miss opportunities to improve and reduce the risk of further errors.
Principle 2. Staff
Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete ad-hoc training. And they regularly learn from the pharmacist and each other to keep their knowledge and skills up to date. Pharmacy team members feel comfortable making suggestions to help improve pharmacy services. And the pharmacy supports their suggested changes to help improve the way its services are delivered.
Principle 3. Premises
The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. The pharmacy has a suitable room where people can speak to pharmacy team members privately.
Principle 4. Services, including medicines management
The pharmacy’s services are easily accessible to people, including people using wheelchairs. The pharmacy has systems in place to help provide its services safely and effectively. It sources its medicines safely. And it adequately stores and manages its medicines. The pharmacy dispenses medicines into devices to help people remember to take them correctly. And pharmacy team members manage this service well. Pharmacy team members deliver medicines to people’s homes. They keep records of the deliveries they make. So, they can easily resolve any queries.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |