Neath Pharmacy (1043794)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures to help make sure the team works safely. Its team members record their mistakes. And they take action to help stop some mistakes from happening again. But they do not review all mistakes. So it is likely that some chances to learn from them might be missed.The pharmacy keeps the records it needs to by law. It asks people to give their views about the services it provides. And it keeps people’s private information safe.The pharmacy’s team members understand how to recognise and report concerns about vulnerable people to help keep them safe.

Principle 2. Staff

The pharmacy has enough staff to manage the workload safely. Its team members are properly trained for the jobs they do. They can speak up about the way the pharmacy works.

Principle 3. Premises

The pharmacy is clean, tidy and secure. It has enough space to allow safe working and its layout protects people’s privacy.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to most people. But it isn’t easy to access in a wheelchair so some people may not be able to use all its services. If the pharmacy can’t provide a service it directs people to somewhere that can help.The pharmacy’s working practices are safe and it generally manages medicines well. But it does not always keep prescriptions for dispensed medicines that are waiting to be collected. So there is a risk that the pharmacy’s team members will not always have the information they need to resolve queries.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide services. It makes sure these are always safe and suitable for use.The pharmacy’s team members use equipment and facilities in a way that protects people’s privacy.