Inspection outcome: Standards met
Last inspection: 04/12/2024
Pharmacy context
The pharmacy is on a parade of shops in a largely residential area near London city centre. People are not able to physically access the premises and the pharmacy provides its services at a distance. The pharmacy provides NHS dispensing services. It supplies medicines in multi-compartment compliance packs to a large number of people who live in their own homes and need this support. The pharmacy uses third-party providers for its New Medicine Service and its online sales of over-the-counter medicines. This was the pharmacy’s first inspection since it opened.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It protects people’s personal information well. And people can provide feedback about the pharmacy’s services. The pharmacy largely keeps its records up to date and accurate. And team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely. And they are provided with some ongoing training to support their learning needs and maintain their knowledge and skills. The team members can make professional decisions to ensure people taking medicines are safe.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them well. And people with a range of needs can access the pharmacy’s services. And people who get their medicines in multi-compartment compliance packs receive the information they need to take their medicines safely. The pharmacy gets its medicines from licensed wholesalers, and it largely stores them properly. It responds appropriately to drug alerts and product recalls.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |