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Pharmacy inspections

Inspection reports and learning from inspections

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mychemistplus Pharmacy (9011081)

Inspection outcome: Standards met

Last inspection: 11/07/2023

Pharmacy context

This pharmacy offers its services to people in the UK through its website ( People cannot visit the pharmacy in person. The pharmacy has a prescribing service provided by a pharmacist prescriber. The website offers prescription only medicines for two conditions, but the pharmacy mainly supplies antibiotics for dental care.​

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy generally manages risks to help ensure its services are safe. The pharmacy has risk assessments and prescribing policies which manage some of the risks associated with its services. Team members have written procedures on keeping people’s private information safe. They understand how they can help to protect the welfare of vulnerable people and respond to people who provide feedback.

Principle 2. Staff

Standards met

The pharmacy has a small close-knit team. Team members have the right qualifications for the jobs they do. The pharmacist prescribes and clinically checks all of the prescriptions that the pharmacy supplies. This may increase the risk of errors as there is no second professional check for clinical appropriateness. ​

Principle 3. Premises

Standards met

The premises provide a professional environment for people to receive healthcare services from. The pharmacy’s website has useful information about the pharmacy and its services.

Principle 4. Services, including medicines management

Standards met

The pharmacy offers its services online, so they are easy for people to access. It sources, stores, and generally supplies medicines safely. And it carries out appropriate checks to ensure medicines are in good condition and suitable to supply. The pharmacy mainly uses online consultation questionnaires to determine if treatment is suitable, and it could do more to verify information or make extra checks to ensure supplies are appropriate. 

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely.​ Equipment is appropriately maintained and is used in a way which protects people’s privacy.

Pharmacy details

327 Halliwell Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards