My Private Pharmacist (MPP) (9011652)

Inspection summary findings

Principle 1. Governance

The pharmacy has up-to-date written instructions which tell its team members how to complete their tasks safely. It adequately assesses the risks involved in providing its services remotely and has suitable insurance in place to protect people if something should go wrong. The pharmacy keeps appropriate records. It satisfactorily manages and protects people’s confidential information, and it tells them how their information will be used. Team members also understand how they can help to protect the welfare of vulnerable people.

Principle 2. Staff

The sole team member has a satisfactory understanding of their role and how they can help people with the medicines they supply remotely. They are also suitably aware of the risks involved in selling some medicines and know how to respond appropriately. The pharmacy has enough staff to manage most of its current workload safely.

Principle 3. Premises

The pharmacy’s premises provide a professional, safe and secure environment for people to receive the pharmacy’s services in person. The pharmacy has now rearranged its website to that people can’t choose a prescription only medicine online before having an appropriate consultation with a prescriber.

Principle 4. Services, including medicines management

The pharmacy makes its limited range of services easily accessible to people, both locally and online. It keeps satisfactory records of conversations between the pharmacist and people using the pharmacy’s services. It makes the necessary checks to make sure people are who they say they are, and that they understand how to take their medicines safely. The pharmacy has suitable processes in place so that the medicines it supplies are safe for people to take.

Principle 5. Equipment and facilities

The pharmacy has appropriate equipment for the range of services it provides, and it makes sure that it is suitably maintained. The pharmacy keeps people’s private information safe.