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Pharmacy inspections

Inspection reports and learning from inspections

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My Private Pharmacist (MPP) (9011652)

Inspection outcome: Standards met

Last inspection: 27/04/2023

Pharmacy context

This is an online pharmacy providing services mainly via its website The pharmacy's premises are in an office block in the centre of Wimbledon which people can visit in person.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has up-to-date written instructions which tell its team members how to complete their tasks safely. It adequately assesses the risks involved in providing its services remotely and has suitable insurance in place to protect people if something should go wrong. The pharmacy keeps appropriate records. It satisfactorily manages and protects people’s confidential information, and it tells them how their information will be used. Team members also understand how they can help to protect the welfare of vulnerable people.

Principle 2. Staff

Standards met

The sole team member has a satisfactory understanding of their role and how they can help people with the medicines they supply remotely. They are also suitably aware of the risks involved in selling some medicines and know how to respond appropriately. The pharmacy has enough staff to manage most of its current workload safely.

Principle 3. Premises

Standards met

The pharmacy’s premises provide a professional, safe and secure environment for people to receive the pharmacy’s services in person. The pharmacy has now rearranged its website to that people can’t choose a prescription only medicine online before having an appropriate consultation with a prescriber.

Principle 4. Services, including medicines management

Standards met

The pharmacy makes its limited range of services easily accessible to people, both locally and online. It keeps satisfactory records of conversations between the pharmacist and people using the pharmacy’s services. It makes the necessary checks to make sure people are who they say they are, and that they understand how to take their medicines safely. The pharmacy has suitable processes in place so that the medicines it supplies are safe for people to take.

Principle 5. Equipment and facilities

Standards met

The pharmacy has appropriate equipment for the range of services it provides, and it makes sure that it is suitably maintained. The pharmacy keeps people’s private information safe.

Pharmacy details

Suite 421
Highland House
165-167 The Broadway

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards