Pharmacy context
The pharmacy is in an office block near Liverpool Street station in London. It offers onsite consultations with a pharmacist, and it prescribes medicines for a range of conditions such as acid reflux, asthma, altitude sickness, hair loss, erectile dysfunction, contraception and period delay. And it supplies medicines against private prescriptions. It provides travel vaccinations and medicines, and offers ear wax removal and blood testing services. The pharmacy’s website can be found at www.myprivatechemist.com. The pharmacy does not provide any NHS services.
Inspection summary findings
Principle 1. Governance
The pharmacy does not adequately identify and manage the risks associated with all its services, particularly its prescribing service. The risk assessment for its prescribing service does not cover all the potential risks of the service. And it does not always have written procedures available for staff to follow. The pharmacy does not monitor the safety and quality of its prescribing service, for example by doing regular clinical audits. And its consultation notes for this service do not always contain the relevant details. However, the pharmacy largely keeps its records up to date and accurate. It protects people’s personal information well. And people can provide feedback about its services. Team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to manage its workload. They do some ongoing training to help keep their knowledge and skills up to date. And they can discuss any concerns that they might have.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
As described under Principle 1, there are issues with how the pharmacy manages its prescribing service. However, it generally manages its other services appropriately. It pharmacy gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. People with a range of needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy largely has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
Pharmacy details
Office G002
Longcroft House
2-8 Victoria Avenue
London
EC2M4NS
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.