Inspection outcome: Standards met
Last inspection: 06/06/2024
Pharmacy context
The pharmacy is in an office block near Liverpool Street station in London. It offers consultations with a pharmacist and provides services for a range of conditions such as acid reflux, asthma, weight management, hair loss, erectile dysfunction, and nausea. The pharmacy does not provide any NHS services and supplies medications against private prescriptions. The superintendent pharmacist (SI) is a pharmacist independent prescriber (PIP), and prescribes for minor ailments. And occasionally prescribes regular medications in exceptional circumstances.
Inspection summary findings
Principle 1. Governance
The pharmacy appropriately identifies and manages the risks associated with its services. It has undertaken a risk assessment for its face-to-face prescribing service. And written procedures are available for staff to refer to. The pharmacy monitors the safety and quality of its prescribing service, using an external reviewer to perform regular audits and provide improvement ideas. And it keeps appropriate records for this service. The pharmacy keeps its records up to date and accurate and it protects people’s personal information well. Team members understand their role in protecting vulnerable people and people using the services can provide feedback.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely, and team members do the right training and have the skills for the services they provide. Team members do some ongoing training to help keep their knowledge and skills up to date. They have opportunities to raise concerns and give feedback in a formal setting. And they feel comfortable to discuss ideas about improving the pharmacy's services.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. There is sufficient space and appropriate measures in place for the safe storage of medicines. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and manages them well and people with a range of needs can access them. The pharmacy gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. This helps ensure that medicines and devices are safe for people to use.
Principle 5. Equipment and facilities
The pharmacy uses its equipment to help protect people’s personal information. It maintains its equipment so that it is safe to use and has adequate resources to provide information.
Pharmacy details
Office G002
Longcroft House
2-8 Victoria Avenue
London
EC2M4NS
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |