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Pharmacy inspections

Inspection reports and learning from inspections

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My London Pharmacy (9011790)

Inspection outcome: Standards met

Last inspection: 24/07/2023

Pharmacy context

This independent pharmacy is situated in a retail premises in central London close to Tottenham Court Road tube station. It mainly supplies private prescriptions for its online prescribing service which people access via its website www.mylondonpharmacy.co.uk. The pharmacy is open to the public and it sells a small range of over-the-counter medicines. It does not offer any NHS funded services.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy effectively manages the risks associated with its services. It has some policies and procedures to make sure the team works safely. The pharmacy undertakes some audits to monitor compliance with procedures and identify emerging risks. And it keeps the records it needs to by law. Team members protect people's private information. And they understand their role in safeguarding vulnerable people, and the pharmacy has additional safeguards in place to make sure treatment is appropriate when supplying medicines online.

Principle 2. Staff

Standards met

The pharmacy's staff profile and skill mix are suitable for the services it provides.  Although some of the team member work remotely, they can communicate with each other easily, and they can seek support or raise concerns if needed. Prescribers are supported to use their professional judgement and they receive feedback about their performance to help them improve.  

Principle 3. Premises

Standards met

The pharmacy is secure and suitable for the current services. But the layout does not provide much privacy for the dispensing operation. And some areas of the pharmacy are cluttered and untidy which detracts from the professional image and the working environment. The pharmacy does not effectively update the content of its websites to make sure they are accurate. This could be confusing or misleading for people accessing the online services.   

Principle 4. Services, including medicines management

Standards met

The pharmacy manages and delivers its services safely. It provides people with appropriate advice and support. And it makes additional checks before supplying medicines online to make sure they suitable for the person requesting the treatment. The pharmacy communicates relevant information with other healthcare professionals involved in the person's care.  It sources and stores medicines appropriately. And it carries out checks to help make sure that medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the correct equipment that it needs to provide its services. And it stores its equipment securely.

Pharmacy details

45 Newman Street
London
W1T1QE
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards